Our handling time are 1-3 business days. The parcel is then handed over to the best couriers including FedEx, DHL, DPD and UPS.

We offer fast, fully tracked shipping on all orders.

Estimated transit times after dispatch:

🇬🇧 United Kingdom: 5–7 business days

🇺🇸 United States: 5–7 business days

🇦🇺 Australia: 7–8 business days

🇮🇪 Ireland: 7–9 business days

🇳🇿 New Zealand: 7–9 business days

🇪🇺 Europe: 6–9 business days

🌏 UAE, Saudi Arabia and Asia: 7–9 business days

🇨🇦 🇲🇽 Canada & Mexico: 6–8 business days

Orders are shipped using our international tracked delivery network, which may include UPS, DHL, FedEx, Aramex or other equivalent carriers depending on destination, parcel size, customs requirements and current network availability.

Handling time is typically 1–3 business days prior to dispatch.

Mulberry Silk sets and Emperor-size sets require an additional 2–5 business days for production as they are made to order.

Please note that transit times are estimates and do not include handling or production times. Customs inspections and carrier delays may occasionally extend delivery times.

Duties and taxes are prepaid on most shipments where available.

Most carriers are unable to deliver to PO Box addresses.

You can track your order directly on our website using the link below.

Tap here to track your order →

You can track using either:

• Your tracking number (sent by email once dispatched)
• Your order number and the email address used at checkout

We ship to USA, UK, Europe, Asia. Australia, Canada, Mexico with the best couriers available (DHL, UPS, Fedex, DPD, Aramex). All parcels are tracked.

Our company is located in Italy.

We work with local warehouses and shipping partners across USA, UK, Asia and Europe. Products are shipped from the country of production.

Our main offices are in Italy.

Most of our products are shipped directly from the country of production including Asia (UAE, Thailand, China) and Europe, allowing you to get a better price and an extensive range of high quality designs.

We ship with the best couriers including Fedex, DHL, DPD, Royal Mail, Aramex, UPS.

If you are based in the USA, skip this and read the next question.

If you are based everywhere else:
Our office is based in Italy and UK. We work mainly with warehouses in Asia - this allows you to choose from an extensive range of designs while getting a super competitive price. It means also that most of our products are shipped to you from the mentioned oversea warehouses.

Even though we always try to cover duty fees upfront, for some countries (including the UK since 1st Jan 2021 and Europe starting from 1st July 2021 ) that is not always possible, especially for products above 135£/150€.

Since the Importer on Records is always the final customer (you), the customer is always responsible to pay for any import duties and custom fees if requested by the local authorities.

Fees will not be covered/refunded from us. No exception.

Duties and taxes are calculated and charged by the custom authorities in your country therefore they're behind our control.
For a better understanding please contact the local authorities.

For UK customers: since Jan 1st 2021, online stores need to be compliant with the new VAT requirements. For products (or total order) above 135£, VAT will be paid by the Importer on Records (Customer) when the parcel reaches UK, together with any import duties. For more info please tap here to read more at the Gov.uk website