Returns & Exchanges
We stand behind every piece we carry.
Let us know how we can make it right.
Our Policy — Items may be returned or exchanged within 14 days of delivery, unused and in original packaging. Refunds are processed within 5–10 business days. Return Policy · FAQ
Outside Return Window
We're sorry — your order was delivered
ago,
which falls outside our 14-day return window. We're unable to process a return at this stage.
If your item has a quality issue, please contact us at
info@luxxo.co and we'll do our best to help.
How exchanges work — Once we receive your request, our team will confirm stock availability and be in touch within 1–2 business days. The original item must be returned to our warehouse of origin before the replacement is dispatched. Return Policy · FAQ
Before you proceed — approved returns must be shipped back to our
warehouse of origin. Our team will send the return address by email
once your request is submitted. Items must be unused, in original packaging, and
adequately protected for transit.
Please read our Return Policy and
FAQ before continuing.
Before You Proceed
Thank you for letting us know. We're sorry your experience hasn't been what you expected.
Many of our customers find it easier to keep their item — our team may be able to find a solution that works better for you personally. We encourage you to read our Return Policy and FAQ before proceeding.
💬 Get in touch first — Contact our team directly and we'll do our best to make it right before you go through the return process.