Most of our products are shipped directly from the country of production including Asia (UAE, Thailand, China) and Europe, allowing you to get a better price and an extensive range of high quality designs.
We ship with the best couriers including Fedex, DHL, TNT, Royal Mail, Aramex, UPS.
We work mainly with warehouses in Asia - this allows you to choose from an extensive range of designs while getting a super competitive price. It means also that most of our products are shipped to you from the mentioned oversea warehouses.
Even though we always try to cover duty fees upfront, for some countries (including the UK since 1st Jan 2021 and Europe starting from 1st July 2021) that is not always possible, especially for products above 135£/150€.
Since the Importer on Records is always the final customer (you), the customer is always responsible to pay for any import duties and custom fees if requested by the local authorities.
Fees will not be covered/refunded from us. No exception.
Duties and taxes are calculated and charged by the custom authorities in your country therefore they're behind our control. For a better understanding please contact the local authorities.
For UK customers: since Jan 1st 2021, online stores need to be compliant with the new VAT requirements. For products (or total order) above 135£, VAT will be paid by the Importer on Records (Customer) when the parcel reaches UK, together with any import duties. For more info pleasetap here to read more at the Gov.uk website
If one of our product isn’t the perfect match for you, return it for an exchange or refund within 14 days of delivery in the original condition and packaging to the warehouse of origin. We do not provide shipping labels but will be happy to assist you with the process.
Yes, if the product description indicates that the product is made with Egyptian Cotton.
Also hailed as the king of cotton, Egyptian Cotton is the best choice for your bed. The length of the fibres makes it possible to weave the finest yarns without compromising on strength. This in turn makes the fabric more resistant while also being super-soft. Egyptian Cotton’s ability to absorb liquid gives the fabrics made of this material deeper, brighter and more resistant colours.
For sets with only printing: If you need the bedding set in a different size for your bed, please send us a message to firstname.lastname@example.org with the measures and we will let you know. Thank you
For set with embroidered details: If you're looking to get only 1 set, the answer is No. We can produce them in bulk only. Please send us a message to email@example.com with the measures and we will let you know. Thank you
A Duvet Cover set includes a duvet cover. It is an empty sheel that needs to be filled Chargebacks are disputed transactions. These are charges that customers dispute on their credit cards for different transactions.
If we suspects that you have used chargebacks as a form of fraud, we are within our legal right to file a lawsuit against you and pursue criminal charges, if applicable. It is always recommended to get in touch with the Support Team that will be happy to help you anytime.with a duvet.
A Comforter set includes a comforter that can be used on the bed on its own. It does not need any filling.
As long as your product has not been submitted for fulfillment by us, within 12 hours, we can cancel the order. Post 12 hours, a 10% cancellation fee will be applied as our team has already started to work on your order. There will be no cancellation fee prior to the 12 hours.
If your order has been shipped, we ask that you follow our return policy in order to get a refund once you receive your product.
We're happy to hear from you! Please write to us at firstname.lastname@example.org - write to us in the live chat for a quicker reply or send us a message from the Help page (tap here). We do our best to reply all the enquiries within 12 business hours.
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