Returns & Exchanges
We stand behind every piece we carry.
Let us know how we can make it right.
Your right to return — You may cancel your order and return your items within 14 days of delivery, no reason required, in line with UK and EU consumer law. Items should be unused and in their original packaging. We refund the full price paid, including standard delivery, within 14 days of receiving the goods back (or proof of postage) — to your original payment method. Return Policy · FAQ
Outside Return Window
We're sorry — your order was delivered
ago,
which falls outside the 14-day return window. We're unable to process a standard return at this stage.
If your item has a quality issue or fault, your statutory rights still apply — contact us at
info@luxxo.co and we'll do our best to help.
How exchanges work — Once we receive your request, our team will confirm stock availability and be in touch within 1–2 business days. The original item must be returned to our warehouse of origin before the replacement is dispatched. Return Policy · FAQ
Before you proceed — approved returns must be shipped back to our
warehouse of origin. Our team will send the return address by email
once your request is submitted. Items must be unused, in original packaging, and
adequately protected for transit.
Please read our Return Policy and
FAQ before continuing.
Ready to Submit
Submitting this form is your formal notice of cancellation under your 14-day right of withdrawal. We'll email you a confirmation straight away, and our team will follow up within 1–2 business days with your return address and instructions.
💬 Prefer to talk it through? If there's anything we can fix — a replacement part, a different size — our team is happy to help before you send anything back. Entirely up to you.
After submitting, you'll receive a confirmation by email. Please note that you are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.